Appointments

How to Make an Appointment

Make an appointment by telephoning 01543 279500 or by calling in at the surgery.

Appointments can be made by telephoning after 8.30am or a routine appointment can be made well in advance (maximum three months). Online services are available for appointments.

If you are unable to keep your appointment please cancel it as soon as possible.

Urgent enquiries can be dealt on the day. Please telephone the reception to be added on to the appointment list to see the duty doctor for the day.

Emergencies outside Normal Working Hours

Your call will automatically be transferred to the out of hours service when the surgery is closed. Advice can also be sought from NHS 111 on Tel: 111 or www.nhs.uk/111 or in an emergency dial 999.

Waiting Times

All effort will be made to see patients on time in surgery. However, surgeries can run late for a number of reasons. If clinics start to run more than 20 minutes late we will aim to let you know.

Unfortunately, if patients are more than 10 minutes late for their appointments we may not be able to see you and you may be asked to rebook.

Cancel an Appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

Call us on 01543 279500

Or use Patient Access

Chaperone

If you wish a chaperone to be present during your consultation, please notify reception, the Clinician or manager, who will arrange this for you.

Any intimate examinations will always be booked with as a joint appointment with the Doctor and Practice Nurse.

Home Visits

Home visits are available for the elderly, terminally ill or housebound patients.

If you require a home visit please contact the surgery before 11:00am.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

SMS / Text Message Consent

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